Privacy Policy (New Zealand)

Last updated: 20 September 2025
Who we are: Savvance (“we”, “us”, “our”)
Contact: [email protected] | PO Box 12345, Tauranga 3143, New Zealand


1) Overview:

We respect your privacy. This policy explains what personal information we collect, why we collect it, how we protect it, who we share it with, and the choices and rights you have under the Privacy Act 2020.


2) What we collect:

Depending on how you interact with us (website, surveys, bookings, email), we may collect:

  • Identifiers: first/last name, email address, phone number.

  • Business info: industry, company name (if provided), service area/notes.

  • Interaction data: questions you submit, booking details, basic analytics (e.g., page views, referral source).

  • Technical data: IP address, device/browser info, cookies (see “Cookies & Analytics”).

We do not intentionally collect sensitive information unless you clearly choose to provide it.


3) How we collect it:

  • Directly from you via forms, surveys, bookings, email, or phone.

  • Automatically via cookies/analytics on our website.

  • From third-party tools we use to operate our services (e.g., calendar, email platform).


4) Why we use it (purposes):

We use your information to:

  • Respond to enquiries and deliver our services (incl. booking consults).

  • Operate, maintain, and improve our website and customer experience.

  • Send marketing emails only if you opt-in (you can unsubscribe any time).

  • Meet legal and regulatory obligations, prevent misuse, and protect our rights.


We will not send you marketing SMS unless you explicitly consent to that channel.


5) Marketing consent & unsubscribing:

  • Marketing emails are opt-in. If you check the box to receive them, we’ll send occasional updates and offers.

  • You can unsubscribe at any time using the link in any marketing email. We action unsubscribe requests within 5 working days, and the link remains functional for at least 30 days after sending.

6) How we store & protect information:

  • We use reasonable technical and organisational safeguards, including encryption at rest for backups stored on an encrypted external hard drive, access controls, and secure cloud services.

  • Access is limited to personnel who need it to perform their role.

  • No method is 100% secure, but we take steps consistent with NZ privacy standards to protect your information.

7) Where we store it (NZ and overseas):

Some service providers we use may store or process information outside New Zealand (for example, reputable cloud/email/calendar providers in Australia, the US, or other locations). Where this occurs, we take reasonable steps to ensure those providers protect your information to standards that are comparable to New Zealand’s.


8) Sharing your information:

We do not sell personal information. We may share it with:

  • Service providers that help us operate (website hosting, email, survey/calendar tools, analytics). They must handle data securely and only for our purposes.

  • Authorities or third parties where required by law, to prevent harm or fraud, or to protect our legal rights.


9) Cookies & analytics:

We use cookies and similar technologies to run our site and understand performance (e.g., aggregate traffic, popular pages). You can control cookies in your browser, but some features may not work properly if you disable them.


10) How long we keep it:

We keep personal information only as long as needed for the purposes above, or to meet legal/administrative requirements. When no longer required, we take reasonable steps to securely delete or anonymise it.

11) Your rights (Privacy Act 2020):

You can:

  • Access the personal information we hold about you.

  • Request correction of information you believe is inaccurate or incomplete.

  • Withdraw marketing consent at any time via the unsubscribe link (or by contacting us).

To exercise your rights, contact [email protected]. We may need to verify your identity.

12) Privacy breaches:

If a privacy breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner as soon as practicable and also notify affected individuals where appropriate.


13) Third-party links:

Our website may include links to third-party sites. Their privacy practices are their own; we encourage you to review their policies.


14) Children:

Our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact [email protected] and we’ll delete it or seek appropriate consent.

15) Changes to this policy:

We may update this policy from time to time. The “Last updated” date will change, and the revised policy takes effect when posted on our website.

16) Contact us:

Questions, requests, or complaints about privacy?

Email: [email protected]
Address: PO Box 12345, Tauranga 3143, New Zealand